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MANAGING FOR PERFORMANCE:
SOLUTIONS FOR LEADERS
Instructor: Lisa Kenney
Courses are designed for existing and new managers who want to improve organizational performance by improving leadership skills. Each course is a half day at the U of I Extension Center. Individual courses are $139 for Chamber members ($149 for non-members). Preregister for four courses and receive a 10% discount!
To register for classes visit www.lakelandcollege.edu/cbi/register or call the Chamber at (217) 342-4147.
COURSES OFFERED:
Essentials of Leadership - April 24, 2008, 1 - 5:00 p.m.
Coaching for Optimal Performance - June 19, 2008, 1 - 5:00 p.m.
Taking Corrective Action - Aug. 14, 2008, 1 - 5:00 p.m.
Setting Performance Expectations - Oct. 16, 2008, 1 - 5:00 p.m.
Building an Environment of Trust - Nov. 12, 2008, 1 - 5:00 p.m.
Complete 4 courses and earn a certificate
in Performance Management!
CUSTOMER SERVICE EXCELLENCE!
Instructor: Rob Wescott
These courses are designed for anyone seeking to improve customer service results through a practical step-by-step approach.
Each course is a half day at the U of I Extension Center. Individual courses are $139 for Chamber members ($149 for non-members). Preregister for all four courses and receive a 10% discount!
COURSES OFFERED:
FISH Catch the Energy! - April 15, 2008, 1 - 5:00 p.m.
Keys to Service - June 5, 2008, 8 - 12:00 p.m.
Steps to Service - Sept. 4, 2008, 1 - 5:00 p.m.
Extraordinary Service Opportunities - Oct. 28, 2008, 8 - 12:00 p.m.
Complete 4 courses and earn a certificate in
Customer Service excellence!
Sponsored by Lake Land College, Center for Business & Industry and Greater Effingham Chamber of Commerce & Industry
Download pdf version for printable Registration Form
